Find a new Job
Careers - Job Centre
Search - Click here

 

 

 

 

 

 

 

 

 

JOB VACANCY

GLOBAL CUSTODY Client Relationship Officer New Accounts

· Receiving new client documentation direct from existing relationships, checking fully complete and in order before passing onto Admin to set up the client on the system. · Receiving new client documentation from New Business for new relationships, reviewing documentation to understand our role & responsibilities. Ensuring necessary KYC new account check list has been completed and signed off by New Business and that system set up check list is also complete and signed off. Passing onto admin to set up on the system. · Making arrangements to receive any cash that is due and ensuring that this is safely received. · Establishing what non-cash-assets are to be added to the account and passing complete and accurate details to Admin so that AMV's may be completed. Keeping the delivery position under review to ensure that all deliveries are received in a reasonable time. · Ensuring that new opening account control check list is fully completed before signing off to verify that all set up issues are fully dealt with. · Advising the relationship/client of progress and of any issues or problems that arise during the account opening & asset transfer process.
· Arranging with Admin to open new cash accounts that may be required, from to time to time, by clients. Closing Accounts · Receiving instructions from the relationship or the client direct to close the account. · Agreeing on transfer details (both stock & cash) and passing instructions to Admin for action. · Advising the relationship/client of progress and of any issues or problems that arise during the account closing & asset transfer process. · Generally ensuring that all outstanding issues and problems are resolved before the account is finally closed. Overdraft control · Reviewing on a daily basis any overdrafts reported for clients under their administration. Communicating with clients and ensuring prompt clearance. Client instructions · Reviewing all instructions received from clients under their administration to verify that instruction is properly authorised in accordance with requirements of client Agreement/Opening Account Form. · Passing verified instructions to Admin for action. · Being aware of the banks and local regulatory requirements to prevent fraud and money laundering and considering these requirements when reviewing payment requests. · To report any suspicious instructions to the MLO and their Manager. Client communications/reviews · Communication with clients on any issues or problems that arise with regard to their accounts. · Maintaining regular contact with relationships and clients in accordance with agreed standards. Client questions/queries · Receiving all client questions/queries for clients they administer, either in meetings, by fax, phone or E Mail. · Deciding on who is best placed to deal with the question and if a third party raising the issue by way of QTS. · Ensuring that client queries are dealt with is a prompt and effect manner.
Client complaints · Logging complaints in accordance with procedures · Ensuring that each complaint is fully dealt with and the client is advised of action taken.

Please call Diana in the utmost confidence on 077977 54 911 to discuss this and many other interesting career moves or e-mail: Diana2 HR@ict-commerce.com.